Shipping Policy

Last updated: January 2026

Processing Times

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day. Because payment is arranged directly with our sales team, processing begins once your order details and payment arrangement are confirmed.

Shipping Estimates

Estimated delivery times after dispatch:

• Contiguous United States: 3–7 business days
• Alaska, Hawaii, and US territories: 7–14 business days
• Canada: 5–10 business days
• Other international destinations: 7–21 business days

These are estimates provided by our carriers and are not guaranteed delivery dates. Shipping is free on orders of $100 or more (before tax) within the contiguous United States; a flat rate of $7.95 applies below that threshold.

Delays

Weather events, carrier capacity, customs processing, and peak seasons can extend delivery times. If a delay affects your order, we will share the information we have from the carrier, though we cannot control carrier timelines.

Tracking

All orders ship with tracking. A tracking number is emailed to the address on your order once the parcel is handed to the carrier. Please allow up to 24 hours for tracking details to activate.

Lost Packages

If tracking shows no movement for 7 or more consecutive days, or the carrier confirms a loss, contact us at [email protected]. We will open an investigation with the carrier and, where the loss is confirmed, arrange a replacement or refund. Please report suspected lost packages within 30 days of the ship date so carrier claims remain possible.

Address Accuracy

Please double-check your shipping address at checkout. We are unable to redirect a parcel once it is in transit, and reshipment costs for orders returned due to an incorrect address supplied at checkout are the customer's responsibility.