Frequently Asked Questions

Orders are processed within 1–2 business days. Standard shipping estimates are 3–7 business days within the contiguous United States and 7–21 business days for international destinations. These are estimates, not guarantees; see our Shipping Policy for details.

Yes. Once your order ships, we email a tracking number so you can follow the delivery status with the carrier.

Unused items in original condition and packaging can be returned within 30 days of delivery. See our Refund Policy for the full process.

Email info@yogarises.com with your order number and the item you would like to return. We will reply with return instructions and the return address.

After a returned item arrives and is inspected, approved refunds are issued to the original payment method. Processing typically takes 5–10 business days, depending on your payment provider.

Reply to your order confirmation email or contact us through the contact form with your order number, and we will confirm the current status.

Our website does not process payments directly. After you submit an order request, our sales team contacts you to confirm availability and arrange payment by a method agreed with you.

If your order has not shipped, contact us as soon as possible and we will do our best to accommodate changes or cancellation. Once an order has shipped, the standard return process applies.

Wipe the mat with a damp cloth and mild soap after practice, then air dry flat away from direct sunlight. Do not machine wash. Care instructions are also listed on each product page.

Cork blocks should be wiped with a damp cloth and air dried — never soaked. The cotton strap can be machine washed cold on a gentle cycle and air dried.

Yes, we ship to many international destinations. Delivery estimates for international orders are typically 7–21 business days. Duties or import taxes, where applicable, are the recipient's responsibility.

Contact us within 7 days of delivery with photos of the damage and your order number. We will review the claim and arrange a replacement or refund where appropriate.

Email info@yogarises.com or use our contact form. We respond during business hours, Monday to Friday, 9:00 AM – 5:00 PM (ET).

We collect only the information needed to process orders and respond to inquiries, and we do not sell personal data. Full details are in our Privacy Policy.

Yes. We use essential cookies for site functionality and optional cookies for analytics and marketing, which you can manage through the consent banner or our Cookie Policy.