Privacy Policy

Last updated: January 2026

Information We Collect

We collect personal information you provide directly, such as your name, email address, phone number, and shipping and billing addresses when you place an order request or contact us. We also collect limited technical information (browser type, device, pages visited) through cookies and similar technologies.

Cookies

We use essential cookies required for core site functions such as the shopping cart, and optional cookies for analytics and marketing. Optional cookies are only used with your consent, which you can give or withdraw through the cookie banner. See our Cookie Policy for categories and management options.

Analytics

With your consent, we may use privacy-respecting analytics to understand aggregate site usage — for example, which pages are visited most. Analytics data is not used to identify individual visitors.

How We Use Personal Information

• To process and fulfill order requests and arrange payment and shipping
• To respond to inquiries and provide customer support
• To send order-related communications such as confirmations and tracking details
• To send newsletter updates, only where you have subscribed
• To meet legal, tax, and accounting obligations

We do not sell your personal information, and we do not share it with third parties except service providers who help us operate the store (such as carriers and email services), under obligations to protect it.

Data Retention

Order records are retained as required by tax and accounting laws. Contact form messages and newsletter subscriptions are kept only as long as needed for the purpose they were provided, after which they are deleted or anonymized.

Your Rights

Depending on your location, you may have rights under laws such as the GDPR (EU/UK residents) and PIPEDA (Canada), including the right to access, correct, or delete your personal information; to withdraw consent; to object to or restrict certain processing; and to receive a copy of your data in a portable format. To exercise any of these rights, contact us at [email protected]. We respond to verified requests within the timeframes required by applicable law.

Security

We use administrative and technical measures appropriate to the sensitivity of the information we hold, including limiting access to personal data to team members who need it for their work.

Changes to This Policy

We may update this policy from time to time. The "last updated" date above reflects the most recent revision, and material changes will be noted on this page.

Contact

Privacy questions or requests: [email protected].